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Procedures in monitoring
With Global’s recent acquisition of two smaller security companies we have encountered a number of customers who are new to Global and who are “surprised” to hear from us when they open early and even more so when our operators are asking for a password.

To clarify why we do this… We only call you if you have unset the alarm outside of hours you have given us. If we are calling at an inappropriate time we can easily change your hours.

 

We ask you for a password because we need to verify you are authorised to be on site. Passwords can be set up individually or just one for the whole site.

 

The instructions we have for you may even be a little outdated with staff changes or phone number changes… Often people forget to update the Security Company. As a matter of course we will periodically send out a details update form to all clients. We only do this to so we always have the most up to date information possible to enable us to provide you with a professional service. If this has prompted you to think of changes you have now and you would like to provide an update, please call our Customer Service Department on 0800 247 100 or email us on: customerservices@globalsecurity.co.nz .


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About Global Security
Background
Background

The company’s founder, Ross Johnson, has over 30 years’ experience in the security industry. His clients have...read more

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Key staff

The key to Global Security’s success has been the ability to attract the right management. Their commitment...read more

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News

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